Return & Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vervecaremedical@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vervecaremedical@gmail.com.
Non-Refundable Items
- Opened or used cosmetic products.
- Gift cards or promotional items.
- Items purchased during clearance sales unless defective.
How to Request a Refund or Exchange
- Contact our customer service team at vervecaremedical@gmail.com or call +201158049020 with your order details.
- Provide proof of purchase order confirmation.
- Ship the item back to us.
Refund Process
- Refunds are processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Terms & Conditions
Welcome to Verve Care. By using our website or purchasing our products, you agree to the following terms and conditions.
Use of Website
- You must be at least 16 years old or have parental consent to use this website.
- Content on this site is for informational purposes and should not replace professional advice.
Product Information
- We strive to ensure accurate descriptions of our products. However, minor variations may occur.
- Product usage instructions must be followed carefully. Qualis Cosmetics is not responsible for misuse or allergic reactions.
Orders and Payments
- Orders are confirmed upon receipt of payment.
- We reserve the right to cancel orders due to pricing errors, stock unavailability, or fraudulent activity.
Shipping and Delivery
- Delivery timelines are estimates and may vary based on your location.
- Customers are responsible for ensuring accurate delivery information.
Intellectual Property
All content on this website, including images, logos, and text, is the property of Qualis Cosmetics and may not be used without permission.
Limitation of Liability
Qualis Cosmetics is not liable for indirect or consequential damages arising from the use of our products or website.
Governing Law
These terms and conditions are governed by the laws of Egypt.
Contact Us
For any questions regarding these terms, contact us at vervecaremedical@gmail.com or call +201158049020.
Address
Building number 5 block number 7 - 6th of October Association - Cairo/Ismailia Desert Road - Cairo, Giza, SU, 0000, EG.
