Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vervecaremedical@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vervecaremedical@gmail.com. 

Non-Refundable Items

• Opened or used cosmetic products.
• Gift cards or promotional items.
• Items purchased during clearance sales unless defective.

How to Request a Refund or Exchange

1. Contact our customer service team at vervecaremedical@gmail.com or call +201158049020 with your order details.
2. Provide proof of purchase order confirmation.
3. Ship the item back to us.

Refund Process

• Refunds are processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method.